SOFI is a full-stack solution written in Python and React, designed to optimize operations for the system operations center of a robotic fulfillment solution provider.

Independently conceived, designed, and developed

• Integrated with the company's ticketing system to provide real-time consolidation of tickets across multiple sites
• Integrated with company's robotic systems to provide automated resolutions for common issues
• Added smart shortcuts for tickets related actions to reduce response time
• Streamlined routine maintenance tasks to reduce manual overhead
• Implemented intelligent ticket filtering and grouping to optimize SOC operator workload distribution
• Enhanced ticket resolution reporting for data-driven decision making
• Developed remote issue resolution capabilities to minimize on-site interventions
• Achieved 50% increase in remote issue resolution, delivering substantial cost savings
• Reduced ticket resolution time by 80%
• Streamlined onboarding process for new SOC operators while reducing entry-level skill requirements